FAQs

Returns & Exchanges

Thank you for choosing Veya. At this time we are not accepting returns, only exchanges that are processed through store credit. By placing an order with us, you acknowledge and agree to the terms outlined below:
- Each piece is thoughtfully inspected for quality and condition prior to shipment. We take great care to ensure every item meets our standards before it reaches your hands.
- To maintain the efficiency of our fulfillment process, we are unable to offer refunds on purchased items. Once an order has been placed and processed, it cannot be modified or canceled. Thank you for your understanding and we apologize for any inconvenience.
- Customers can return items at their own shipping cost within 14 days of delivery. Labels must be attached, items in the condition in which it was received. Refunds will be refunded through store credit. Original shipping fees on the order are non refundable.
Please contact info@veyawatches.com for further info.

Shipping & Delivery

Veya processes orders within 5 business days of being placed. Delivery times vary on destination and method of shipping.
Initial shipping costs are non-refundable.

Can I cancel or update my order?

Orders may be cancelled within 30 minutes of being placed. Once this period has passed, orders can no longer be cancelled or modified.

How can I check the status of my order?

"My account" or email

International Orders

Veya does not currently ship orders outside of the U.S.

Disclaimer

By proceeding with your purchase, you acknowledge that you have read and understood our policy. If you have any questions or concerns, please don't hesitate to contact us before placing your order.